Frequently Asked Questions

What products does BoldRoot offer?

BoldRoot offers a variety of high-quality dietary supplements aimed at improving wellness and enhancing performance. Some of our popular products include 3X Maca (crafted with red, black, and yellow maca varieties), 5 HTP (to boost stamina and mood), Ashwagandha (to help manage stress and support testosterone levels), Beetroot (to promote healthy blood flow), Creatine Monohydrate (to maximize performance and support testosterone), Prosta-Ninja (to support prostate health), and Certainty (for blood flow support).

How do I take BoldRoot supplements?

Each supplement is unique and has specific dosage and timing recommendations. You can find the 'suggested use' on the bottle of each product. Additionally, this information is available on the individual product page before you add the product to your
cart.

Are BoldRoot supplements safe?

We take great care in formulating our products using high-quality ingredients, but individual safety can vary based on your personal health conditions. We recommend consulting with a healthcare professional before starting any new supplement, especially if you have underlying health issues or are taking other medications.

How do I know which BoldRoot supplement is right for me? 

We encourage customers to consult with a healthcare professional to determine which BoldRoot supplement is best suited to their individual health needs. Our products serve a variety of wellness needs, but your healthcare provider can offer the most personalized advice.

Does BoldRoot offer subscriptions for their products? 

Yes, BoldRoot offers a monthly subscription option for our supplements. This allows you to receive your chosen supplements automatically each month without the need to reorder. Subscriptions can be canceled at any time.

How do I sign up for or cancel a subscription with BoldRoot?

You can sign up for a subscription when you purchase a product by selecting the subscription option at checkout. To cancel, simply log into your account and cancel the subscription before your next billing date to avoid being charged for the next shipment. Please note that subscription charges are non-refundable.

Can I return or get a refund for BoldRoot products?

We do not offer refunds on any of our supplements. All sales are final. However, if a product arrives damaged or is lost in transit, we will send a one-time replacement free of charge.

What should I do if my BoldRoot product arrives damaged or is lost in transit?

If your order arrives damaged or gets lost during shipping, please contact our customer service team immediately at support@wellnessdiary.com or by phone at 1-800-610-0602. We will send a replacement at no additional cost to you. Replacements are only issued once per order.

Does BoldRoot ship internationally? 

At the moment, BoldRoot only ships domestically within the United States. We do not offer international shipping at this time.

How long does it take for my order to be processed and shipped?

Orders are typically processed within 2-3 business days after being placed. Shipping times vary depending on the carrier and the destination. Orders placed on weekends or holidays may be processed on the next available business day.

Can I track my BoldRoot order? 

Yes, once your order is shipped, you will receive a tracking link from the carrier, allowing you to follow the status of your shipment on the carrier’s website. Please note that tracking is not available directly through the BoldRoot website.

What shipping carriers does BoldRoot use?

BoldRoot ships domestically using USPS and UPS. You can choose your preferred carrier during checkout.

How are shipping costs calculated for BoldRoot orders? 

Shipping costs are calculated based on the weight of the product and the distance to the delivery location. The total shipping cost will be displayed at checkout before you finalize your order.

Does BoldRoot offer free shipping?

Free shipping is not a standard offering, but we may offer free shipping during certain promotions or when customers meet specific spending thresholds. Please check the website or promotional emails for current offers.

Can I change or update my shipping address after placing an order? 

If you need to update your shipping address after placing an order, please contact our customer service team as soon as possible. While we will make every effort to update the address before the order ships, we cannot guarantee changes after the order has been processed.

What should I do if I entered an incorrect shipping address?

If an incorrect address is provided, and your package is returned to us, we will attempt to contact you to correct the address. Additional shipping fees may apply for reshipping the product. If we are unable to reach you within 30 days, it will be your responsibility to contact us to arrange reshipment.

Are there any side effects associated with BoldRoot supplements?

As with any supplement, individual reactions may vary. We recommend consulting with a healthcare professional before starting any new supplement, especially if you have any pre-existing health conditions or are taking other medications.

Can I take BoldRoot supplements with other medications or supplements?

It’s important to consult with a healthcare provider before combining BoldRoot supplements with other medications or supplements. Your healthcare provider can help determine if the combination is safe based on your personal health profile.

Does BoldRoot provide professional medical advice on their products?

BoldRoot does not provide professional medical advice. The information provided on our website and product labels is for informational purposes only and is not intended to replace advice from a healthcare provider. We encourage customers to consult with their healthcare professional regarding the use of any dietary supplement.

Are BoldRoot supplements FDA-approved?

No, BoldRoot supplements are not FDA-approved. Dietary supplements are generally not subject to FDA approval in the same way as medications. However, we ensure that all of our products meet high-quality standards and are manufactured in compliance with applicable regulations.